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Security at Oyster

At Oyster, data security and privacy processes are top priority. Learn more about our processes, policies, and standards below.

To learn more about Trust at Oyster, visit our Trust Center.

For more technical information on our security practices or to access copies of our security policies, visit our InfoSec Control and Policy Dashboard.

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Compliance
Privacy
Incident Reporting
Business Continuity & Reliability
Access Controls
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As experts, we take this stuff seriously

This isn’t our first startup. Our team not only knows how to secure data, but why it’s so important. Our standards are high and we’re committed to continuously improve our people, processes, and product so you feel confident working with us.

Compliance

Demonstrating our leadership in compliance is key for building your trust. We engage outside auditors for verification of our compliance against global standards and industry best practices.

  • Oyster's most recent SOC 2 Type II report is available on our Policy and Security Dashboard

  • Penetration testing is conducted on a regular basis

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Privacy

Oyster is compliant with various data protection laws, including the General Data Protection Regulation (GDPR). Our Data Processing Addendum is automatically incorporated into our Terms and it applies GDPR standards to all the personal data we process—regardless of where the data subject is located. We also employ privacy-by-design principles throughout our software development lifecycle in accordance with GDPR standards.

Incident Reporting

We have a publicly-facing security incident reporting helpline here to ensure our customers can access fast support. All incidents are routed to designated teams, investigated according to our Incident Response Policy, and addressed in accordance with applicable law.

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Business Continuity and Reliability

We understand that our customers need readily available access to the Oyster platform. Hosted by AWS, the Oyster platform relies on the Amazon S3 Service Level Agreement. Oyster platform data is backed up on a regular basis in case of a system failure. We target full system recovery in less than five hours with a recovery point objective of two minutes or less.

Access Controls

Oyster supports the use of two-factor authentication (2FA) via single sign-on (SSO) or by logging in with Google and enabling 2FA in your Google account.

Continuous Monitoring

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Drata is a security and compliance automation platform that continuously monitors Oyster’s policies, procedures, and IT infrastructure to ensure the company adheres to industry standards.

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Breachlock is a Penetration Testing as a Service (PtaaS) platform that continuously monitors the Oyster platform for vulnerabilities and threats.

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Policies

Oyster’s operations are guided by a comprehensive package of security policies. We review our policies on a regular basis and conduct training to ensure customer, Team Member, and staff data is always handled diligently.

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