Interledger

Amber set out on a mission to investigate every EOR provider out there. She met with every vendor, compiled a spreadsheet, narrowed down her search to her top three, and then did a second round of interviews. It was only after this exhaustive process that Amber finally chose Oyster as Interledger’s global employment partner in December 2022. She made the decision based on Oyster’s extensive country coverage and ability to offer benefits worldwide.

“I ended up going with Oyster because Oyster could hire in the most locations and offer benefits pretty much worldwide. They’re also able to pay and onboard people in more remote locations, like South Africa, Jamaica, the Netherlands, Germany, and the U.K., just to name a few of the places where we have employees.”

Migrating systems can be nerve-racking, especially when it involves people’s jobs and paychecks—not to mention legal compliance in every jurisdiction. That’s why Amber appreciates the top-notch service and support she received throughout the process. “Oyster was there for me every step of the way,” she says. With guidance from a dedicated Customer Success Manager, the migration process was totally seamless for both Interledger and their global team members.

“Our representative, Amanda, read through all our contracts and found out everything we needed to do to switch from our old EORs and PEOs to Oyster. She even put out a bullet point, step-by-step list of what I needed to do. She made it so easy. She helped me look like a rock star, and she did all the work.”

Oyster’s fast and reliable support continues to be a highlight for Amber. “It’s been a really delightful experience,” she says. Equally important is having a dedicated Customer Success Manager because having “one point of contact that you always work with” ensures consistency and continuity.

“I really love that we get that dedicated service and support, and our own special person that works with us and makes sure that we’re successful with every single hire. She knows what we like, what we put in our contracts, and what we don’t. We don’t have to reinvent the wheel with someone new every time.”

As for the Oyster platform, Amber really appreciates the self-serve global HR tools, such as the cost calculator and benefits advisor, that allow her to look up the cost of hiring in a particular country and learn what a locally compliant and competitive package might look like. Whether it’s pension contributions or customary PTO, “it really helps you be aware of what’s coming,” she says.

“With the cost calculator, you can get a really good idea of each country’s stipulations and taxes. Then you can offer a really robust compensation package for the country you’re working with, because an excellent package in Singapore wouldn’t necessarily be a robust package in the U.K., and vice versa. You can also look at all the health benefits in advance, so you can decide what package you want to offer your employees.”